Question 1

How do I book an appointment?

Accepted Answer

To book an appointment, browse our list of doctors, select your preferred specialist, choose an available time slot, and complete the payment. You will receive a confirmation email with the video consultation link.

Question 2

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule your appointment up to 24 hours before the scheduled time. Go to your dashboard, find the appointment, and click on "Reschedule". If you need to reschedule within 24 hours, please contact our support team.

Question 3

How do I join a video consultation?

Accepted Answer

You will receive an email with a link to join the video consultation. Click the link at the scheduled time, allow camera and microphone access, and wait for the doctor to join. We recommend testing your camera and microphone beforehand.

Question 4

What if the doctor is late or doesn't show up?

Accepted Answer

If your doctor is more than 10 minutes late, please contact our support team. We will either reschedule your appointment or process a full refund.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. All payments are encrypted and secure.

Question 6

How does the membership plan work?

Accepted Answer

Our membership plan gives you a set number of consultations per month at a discounted rate. You can choose between different plans based on your needs. Unused consultations do not roll over to the next month.

Question 7

Can I get a refund?

Accepted Answer

Refunds are available if you cancel more than 24 hours before your appointment. For cancellations within 24 hours, please contact support. Full refunds are provided if technical issues prevent the consultation.

Question 8

Is my payment information secure?

Accepted Answer

Yes, we use Stripe for payment processing, which is PCI-DSS compliant. We never store your full card details on our servers. All transactions are encrypted with industry-standard security.

Question 9

What are the system requirements for video consultations?

Accepted Answer

You need a device with a camera, microphone, and a stable internet connection (at least 1 Mbps). We recommend using Chrome, Firefox, Safari, or Edge browser. Make sure to grant camera and microphone permissions.

Question 10

My camera or microphone isn't working. What should I do?

Accepted Answer

First, check that your browser has permission to access your camera and microphone. Try refreshing the page or using a different browser. Make sure no other application is using your camera. You can test your setup on our "Test Camera" page before your appointment.

Question 11

The video quality is poor. How can I improve it?

Accepted Answer

Close other applications using bandwidth, move closer to your WiFi router, or switch to a wired connection if possible. Ensure good lighting for better video quality. If issues persist, try lowering your video resolution in the settings.

Question 12

I forgot my password. How do I reset it?

Accepted Answer

Click on "Forgot Password" on the login page and enter your email address. You will receive an email with a link to reset your password. The link expires after 1 hour for security reasons.

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